Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three (3) days of the date the item is received. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Tracys Treasures

Attn: Returns

2306 Cherokee Street

St. Louis, MO 63118/3229

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.


The following items cannot be exchanged:

  • Swimwear

  • Jewelry

  • Custom T-shirts

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned

  • We only do exchanges or credit

  • Items must not have any stains (deodorant, makeup, pet hair, etc.)

  • Items must not have any odors (sweat, smoke, perfumes, food, etc.)

  • Items must have all original labels attached

  • Exchanged items will be shipped at customers expense

  • Store credit will be given minus shipping fee upon examining item

EXCEPTIONS


If you have any questions concerning our return policy, please contact us at:

(314) 772-1600

info@shoptracystreasures.com

QUESTIONS